Director of Operations (and Sales)
Job Description
Our client is looking for a Director of Operations (and Sales) to combine their electrical Engineering experience with a business development mentality and get in front of major utilities companies and sell the product this joint venture company is offering. This partnership between an Indigenous owned Industrial Construction company and Industry leader in Electrical and Automation Services, will provide strategic leadership for the technical operating departments and promotes the effectiveness and expansion of technical operations. The Director of Operations will be the bridge between senior and department managers, ensuring both groups understand and appreciate each other's perspectives and needs/requirements to support making informed decisions.
The incumbent reports to the GM and is a member of the senior management team. Manages senior positions across several departments to direct the development and expansion of sales and delivery of a range of technical services and other deliverables. Provides timely and innovative responses to shifts in policy and direction as the company adjusts to ever increasing demands on its resources. Influences company direction through consultations with a broad range of internal and external groups and individuals. Planning and review of major operations and programs is long term and strategic. Professional judgment is used to review own and others’ work, and when providing counsel regarding complex situations. Routinely addresses internal and external complexities impeding the delivery of service and manages competing interests with satisfactory outcomes. Deals with emerging and unpredictable events in a timely manner.
Responsibilities:
Managing People
Establishes strong working relations with senior leaders and managers, builds on those to develop levels of trust and mutual respect that lead to effective collaborations with and among them.
Works with managers to solve problems and remove roadblocks to operations, departmental and project deliverables. Mentors them through the process.
Ensures all department staff have the resources and are supported to be successful in their jobs and effective in their teams
Managing Project and Department Finances
Oversees resource allocation across departments, ensuring fair and equitable distribution informed by business and department needs and objectives.
Works with managers to establish budgets that are achievable while “stretching” the manager and the department. Models collaborative budget development by consulting with the GM throughout the budgeting process.
Conducts bi-weekly meetings with each department manager to assess actual versus projected business and operational progress. Assists them to identify issues, plan adjustments/solutions, and explore possible efficiencies and cost management.
Encourages each manager’s personal and professional growth, as circumstances highlight individual and team strengths and shortcomings.
Meets and negotiates with senior decision makers in customer organizations.
Senior management
Collaborates with senior leaders to guide the organization and its business based on data and relevant input.
Participates in senior management discussions and decisions around strategic direction, planning, resource allocation and business development for the company. Plays a key role in informing decisions related to technical operations and departments.
Communicates and models the organization’s mission, vision and core values. Actively encourages behaviors and initiatives that reflect the mission, vision and core values.
Influences the development of a framework for policies and procedures related to technical operations and departments.
Evaluates the effectiveness of practices and procedures used to optimize workforce effort and to ensure continuous reliable operations in support of business objectives.
Collaborates in the resolution of competing internal and external interests.
Assesses technical operations and departments, with an eye to identifying potentially significant disruptions in the mid- to long-term. Raises emerging concerns and engages senior managers in collective assessment and problem solving to avoid or mitigate such disruptions.
Requirements
The position requires a relevant undergraduate degree and a minimum 15 years of experience including some in a managerial role. An equivalent combination of education and experience may be considered.
Strategic leadership for technical and department operations supports effective management, product and service quality, growth and expansion.
The company values are communicated and understood, and technical operations and departments are aligned accordingly.
Technical operations and departments produce the desired deliverables internally and externally.
Senior leaders understand the needs and potential of technical operations and departments as they develop long term and strategic plans.
Technical operations and department staff approach their work in a manner that reflects expectations for professionalism and customer service.
The internal and external relationships required for results-focused collaborations are established and maintained.
Long-term and strategic planning for, and reviews of, major operations and services are undertaken.
Policies and strategies are effectively interpreted for a broad range of audiences.
Senior managers are effective and successful.
Communications support the making of informed operational and strategic decisions impacting both people and business.
The performance of technical and departmental operations is effectively evaluated, and policies and procedures to support best practices and results are in place.
Please submit all resumes to Joleen Droste at Droste@catchrecruitment.com